Consultation forms are now available in resources on the Hero app

Returns policy

If in the event you'd like to return your order, please contact us on to arrange.

We'll need the following information to be able to process your return.

  • Order confirmation number
  • Full name of item you'd like to return
  • Reason for return

We can only accept returns that are unopened and unused and refunds must be requested within 14 days of you receiving the order. 

Once we've received your unwanted item, your refund will be processed using the original payment method. 

This does not affect your statutory rights.